To Place an Order
You can place an order online, on phone, by fax or by mail. We accept U.S.-issued Visa, MasterCard and Discover cards (credit and/or debit) which have billing addresses in the United States, money order, cashers check and personal check (make check payable to: ChinatownOnlineUSA.com).
Now you can also use your existing U.S. PayPal account to pay. Your order is shipped to your PayPal confirmed address only.
There is no sales tax for orders placed outside of the state of New York.
New York residents will be charged 8.375% sales tax for taxable items when checking out. American ginseng and fish oil are NOT taxable.
Shipping (Click here for information shipping to Mainland China, Hong Kong and Taiwan)
All orders shipping to the 48 contiguous states are shipped usually via UPS Ground (occasionally via USPS Priority Mail), unless indicated otherwise by customers. We reserve the right to choose the carrier to meet your need. Please call our toll-free 1-888-349-2692 if you have special need on shipping.
Usually orders are shipped out in the same or next business day. Orders placed and accepted before 1:00 PM EST on business days will be shipped that same day. Orders placed after 1:00 PM EST will be shipped next day. Normally you can begin to track your shipment at the same night of shipping. You could copy the UPS tracking number which we emailed to you and paste it into tracking page to track.
Occasionally orders are shipped in 2-3 business days after payments are received and accepted. If you are in urgent need of your order, please feel free to call our customer service at 1-888-349-2692 regarding the shipment of your order.
The regular shipping charges within the 48 contiguous states are as follows:
Phone: (888) 349-2692
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